1. Who we are
Canine Assisted Pest Eradication (company number 10076219), trading as CAPE Canine Detection, is the data controller for the personal information described in this notice. It applies to this website at cape-caninedetection.com. We also own cape-caninedetection.co.uk and cape-caninedetection.org, which may redirect to this website.
CAPE Canine Detection is part of the CAPE group alongside CAPE Pest Control (cape-pestcontrol.com). Personal information collected through this website may be shared within the group where necessary to respond to enquiries or deliver services.
If you have questions about this policy or wish to exercise your data protection rights, contact us at [email protected] or call 0333 242 2444.
Our postal address is Taylor Business Park, Croft, Warrington, WA3 6BH.
2. Information we collect
Through this website, we may collect:
Contact form and enquiries
- Name
- Email address
- Phone number (if you provide it)
- Address (if you provide it)
- Service type selected and message content
- Any other personal information you include in your enquiry
Technical information
- IP address, browser type, and device information in server logs
We do not use analytics or advertising cookies on this website.
3. How we use information
We use personal information to:
- Respond to enquiries submitted via the contact form, email, or telephone
- Provide quotes and deliver pest control services
- Operate, maintain, and secure this website
- Comply with legal and regulatory obligations
We do not use your personal information for automated decision-making or profiling. We will not send you marketing communications unless you have clearly asked us to, and you may opt out at any time.
4. Lawful bases for processing
Under UK GDPR, we rely on the following lawful bases:
- Legitimate interests — responding to enquiries, operating and securing this website, and managing our business
- Contract — providing services you have asked us to carry out, and steps taken before entering into a contract (such as preparing a quote)
- Consent — where you tick the opt-in box on our contact form to agree that your form responses may be processed
- Legal obligation — maintaining records where required by law
You may object to processing based on legitimate interests by contacting us. We will consider your request and stop processing unless we have compelling legitimate grounds.
5. Form submissions and third-party processors
When you submit our contact form, your enquiry is processed by MAB Logic on our behalf and delivered to us by email using Amazon SES ( aws.amazon.com/ses).
Amazon SES may process your data outside the United Kingdom. Where this occurs, appropriate safeguards are used as required by UK data protection law. You can read Amazon's privacy information at aws.amazon.com/privacy .
Please do not include sensitive personal data in website forms unless it is necessary for your enquiry.
6. Cookies and similar technologies
This website does not set analytics or marketing cookies. Our hosting provider may record standard server logs when you visit the site.
7. Who we share information with
We do not sell personal information. We share information only where necessary to run this website and respond to enquiries:
- Bluehost — hosts this website and may process server logs on our behalf
- MAB Logic / Amazon SES — processes contact form submissions and delivers them to us by email
- Professional advisers, regulators, courts, or law enforcement where we are legally required to do so
8. International transfers
Your personal data is primarily processed within the United Kingdom. Some of our service providers may process data outside the UK, including in the United States. Where transfers happen, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses, where applicable.
9. Data retention
- Enquiries: retained for up to 24 months if no business relationship follows, or longer where needed for ongoing work or legal purposes
- Server logs: retained according to our hosting provider's usual retention periods
- Job and billing records: retained for as long as needed for support, accounting, and legal obligations
10. Data security
We take appropriate technical and organisational measures to protect personal information, including reputable hosting and keeping software up to date. No method of transmission or storage is completely secure.
11. Your rights
Under UK data protection law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion where applicable
- Restrict processing
- Object to processing
- Request portability where applicable
- Lodge a complaint with the Information Commissioner's Office (ICO)
12. Complaints
If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
13. Changes to this notice
We may update this privacy notice from time to time. Any changes will be published on this page together with an updated revision date.